Why does the ink ribbon run out before the paper? Is this a fault?
In most cases, this is caused by a dirty sensor that reads the barcode on the ink ribbon, rather than a fault.
The sensor lens needs cleaning. Contact your dealer.
Register your product
Get access to all information, keep your product up to date and enjoy great deals.
Contact support
Contact our Support team
Repair & Warranty
Book, track or maybe even avoid a repair
Professional product support and services
Customer support and service center information for professional products (Broadcasting & Business equipment)
Support by Sony (Mobile App)
Never miss an update again! Find information and receive instant notifications about your product
