Important!

Thank you for your continued interest in Sony products.

Regarding "PlayMemories Camera Apps" for use with some digital imaging products, sales of the paid apps has ended on 30 September 2023, and the download service for the paid and free apps will end on 31 August 2025.

We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.

You can continue to use the apps that you have already downloaded to your camera.

• Overview
• Installation
• Connection
• Sony Entertainment Network
• Troubleshooting

Overview

What is PlayMemories Camera Apps?

PlayMemories Camera Apps are applications for Sony cameras which help to personalize your camera by adding new features of your choice. PlayMemories Camera Apps can make your camera easier to use, help refine your photos and take you in new creative directions.

How to get started?

All you need is access to Wi-Fi or a USB connection to a computer with internet access to install the PlayMemories Camera Apps.

Wi-Fi
Step 1: Connect your Sony camera to an available Wi-Fi network.
Step 2: Locate the "PlayMemories Camera Apps"from the application screen on your camera
Step 3: Choose an app and download the app to your camera and begin having fun.

USB
Step 1: Plug your Sony camera in using a USB cable connecting it to your computer
Step 2: Using the computer's web browser go to the www.sony.net/pmca website, and log-in.
Step 3: Choose an app and download the app to your camera and begin having fun.

Note:

• PlayMemories camera app requires download with existing Sony Entertainment Network account.
• Download available in all countries/areas where Sony Entertainment Network is available.
• Content is subject to change and may require fees.

Can I install applications to any digital cameras?

Applications can be installed only in cameras with the PlayMemories Camera Apps service supported. You can refer to how to find free/paid PlayMemories Camera Apps that can be downloaded in your country

Where can I find the manual of the application?

You can check the manual on the detailed description page of each application in the PlayMemories Camera Apps website.

Installation

I cannot install the purchased application. What should I do?

You can refer to how to download and install applications from PlayMemories Camera Apps  for installing the applications on your camera using a computer. If the problem persists after retrying, please contact Sony.

I want to make a backup of the application installed in the camera. How should I do it?

Camera applications cannot be saved in a computer or external memory as a backup. Even if the purchased application is accidentally deleted from the camera, you can download it again as long as the service/application is available.

I have accidentally deleted the purchased application. What should I do to download and install it again?

The purchased application can be downloaded again even if it is deleted as long as the service/application is available. Connect the camera to the computer, or access the PlayMemories Camera Apps website directly from the camera via Wi-Fi, select the application you deleted, and select the [Install] button to download and install it again.

How can I check if the installation of the application is completed?

Check [Menu] ⇒ [Application] on the camera. If the purchased application is added, the installation is completed.

I have multiple units of the same camera (supported model). How can I purchase the application to install it in all the units?

With one purchase, you can install the application in up to 10 units of the supported camera. To install in more than 10 units, finish installing in 10 units first, and then purchase the same application again.

Note: The number of cameras, into which the application can be installed with one purchase, may be different depending on applications.

Please tell me how to check the available capacity of the memory where applications are installed.

You can check it from [Menu] ⇒ [Application Management] ⇒ [Manage and Remove] on the camera. Alternatively, access the PlayMemories Camera Apps website from the computer, connect the camera via USB, and select the [Connect your camera] button to check the capacity.

Can I install applications to any digital cameras?

Applications can be installed only in cameras with the PlayMemories Camera Apps service supported. You can refer to how to find free/paid PlayMemories Camera Apps that can be downloaded in your country

Why can't I download and install PlayMemories Camera Apps for my Mac?

The latest version of PlayMemories Camera App only supports OS X V10.9 or later. If you still cannot download camera applications successfully, please select the appropriate USB connection mode on your camera and then retry. 　　　
MENU ⇒ [Setup] ⇒ [USB Connection] ⇒ [MTP]

Connection

I cannot make a Wi-Fi connection to the PlayMemories Camera Apps website from the camera.

A static IP address cannot be used. Set the DHCP function on the access point to ON, and select [Access Point Setting] ⇒ [IP Address Setting] ⇒ [Auto] on your camera.

Sony Entertainment Network

What is "Sony Entertainment Network"?

It is Sony's entertainment service platform which lets you enjoy your favorite music, videos, or games on various devices anytime, anywhere with a single account.

Troubleshooting

I'm having trouble signing into my account, what should I do?

If you have trouble signing in to your SEN Account which is part of the PlayStation Network, it may be due to a service or connection problem.

• Click here to check if the website is experiencing any Temporary and Partial Service Problem.
• Click here to check if PlayStation Network is currently available.

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