The NFC function is not working with the mobile device or the Imaging Edge Mobile (PlayMemories Mobile successor) app cannot be connected.

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Align the (N mark) of your camera and smartphone, then touch continuously (1 to 2 seconds) until Imaging Edge Mobile (PlayMemories Mobile successor) of the smartphone starts.

NOTE: Make sure you have the Imaging Edge Mobile app downloaded and installed onto your mobile device.

If it still does not react, check the following.

• If you are using a case for the camera or smartphone, the camera may not react.
  In this case, remove your camera or smartphone from the case.

• If the camera is set to Airplane Mode, the NFC function is disabled.

  NOTE: Depending on the camera, Airplane Mode is not installed.

• Check if the settings allow the camera and smartphone to connect.

  • Make sure that Ctrl with Smartphone is set to On in the Wireless or  (Network) menu of your camera.

  • Make sure that MENU →  (Network) → Smartphone Connect → Smartphone Connection is set to On.

    NOTE: Depending on the camera, Ctrl with Smartphone / Smartphone Connect is not installed.

• Check whether your smartphone is compatible with NFC.
  What is an NFC compatible smartphone?

  NOTE: If you want to use NFC with an iPhone, you will need an iPhone 7 or later and iOS11.0 or later. 

• Make sure the NFC function is turned on in the Wireless or Network Settings menu of the mobile device.

  NOTE: Setting methods vary depending on the smartphone.

• If your camera's Wi-Fi setting is OFF or set to Multi connection, Imaging Edge Mobile cannot be connected.
  Set the Wi-Fi setting to Single connection.

  NOTE: Usable Wi-Fi settings vary depending on the product.

You can connect the camera to a smartphone via QR Code in any of the following situations:

• A QR Code appears on the camera's display panel when you select Ctrl with Smartphone or Connection Info in the Ctrl w/ Smartphone on the camera.
• A QR Code appears on the camera's display panel when you activate Smart Remote Control on the PlayMemories Camera Apps.
• A QR Code is printed on the rear of the battery cover of the camera.

Try the connection by executing Scan QR Code of the camera in Imaging Edge Mobile.