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Article ID : S500032096 / Last Modified : 11/04/2018Print

What to do if web pages cannot be displayed properly?

    • Some web pages cannot display.
      e.g. Windows Update web page
    • When some web pages display, computer halts or restarts.
    • Users cannot publish contents in some BBS.
    • Cannot display page counter
    • Cannot chat online
    • Cannot display web page with SSL certification
    • Cannot display login interface
    • Can receive and send email properly but cannot display web page
    • Information shown as below appears.
      [Cannot display web page
      The web page you are searching is unavailable. Web page may meet support problem or you need to modify the setting of explorer.
      Cannot find server or DNS is wrong.
      Internet Explorer]

    The information requiring confirmation varies from different web URL.

    ■ Cannot display web page with prefix URL http.
    ■ Cannot display web page with prefix URL http.

    Remark
    When Internet cannot be connected, refer to the following solutions.


    ■ Cannot display web page with prefix URL http

    ● Confirm whether URL is correct.
    ● Modify codes.
    ● Confirm network temporary file and Cookie
    ● Confirm whether the version of Internet Explorer satisfies the requirements of the web page you browse
    ● Whether have enabled Firewall
    ● Whether have enabled the popup window program
    ● Whether have installed communication optimization software
    ● Whether have used DNS server
    ● Whether have used proxy server
    ● Modify the security level of Internet Explorer
    ● Change the setting of hardware accelerator to Null
    ● Change the setting of sound playing of Internet Explorer
    ● Confirm whether URL is correct.

    Confirm whether the URL in Explorer address is correct.
    The URL of web page may be changed. Confirm in the search page.


    ● Modify codes.

    Confirm whether the problem is resolved after codes are modified.
    Regarding how to modify the codes, refer to the following information.

    Reference information
    If the problem is resolved after codes are changed, the problem may be caused by some unavailable codes in web page.
    If a certain web page cannot display, change the codes to confirm whether problem is resolved.


    ● Confirm network temporary file and Cookie

    • How to delete network temporary file and Cookie
      Refer to the following solutions for how to operate.
    • How to delete Cookie?
      Refer to the following solutions for operating steps.
    Remark
    If the issue is still not resolved via the above operations, take the following steps.
    Refer to the technical support information for more details.

    ※ Configure in advance to display the hidden folder.

    Article ID 907479
    Revised date 2006/10/18
    Title You receive a "page cannot be displayed" error message when you try to log on to a Web site by using Internet Explorer 6
    Link https://support.microsoft.com/kb/907479


    Reference information
    If the issue is resolved, it proves that the problem is caused by the damage of temporary files and cache files such as Cookie.
    Delete cache file regularly.



    ● Confirm whether the version of Internet Explorer satisfies the requirements of the web page you browse.

    Confirm whether the version of Internet Explorer satisfies the requirements of the web page you browse.
    If the version of Internet Explorer is too low, web page may not be browsed.

    Reference information

    If the version of Internet Explorer does not satisfy the requirements of the web page you browse, the web page cannot display.
    Please update Internet Explorer according to the requirements.
    Users can download Internet Explorer update program from the website of Microsoft.



    ● Whether have enabled Firewall

    The firewall of Windows XP, Windows Vista and some anti-virus software may restrict the access to network.

    Computer may be not recognized by network and thus cannot connect to it.
    When you install anti-virus software, confirm whether have disabled the firewall function.

    If the problem is caused by firewall, look up the product manual or consult the software manufacturer for the setting.

    Refer to the information below to confirm whether you enable Windows XP or Windows Vista.



    ● Whether have enabled popup window block program

    Some firewall will stop popup window.
    If this function is opened, the web page containing popup window cannot display.
    Confirm whether you have disabled popup window block program.
    Consult the software manufacturer for more details.



    ● Whether have installed communication optimization software.

    Whether have installed data packet communication optimization tools or data packet control software.
    Data packet control software will change MTU value, making some web page not display.

    Reference information

    If you have installed communication optimization software, please remove it or disable it.
    Consult software manufacturer for more details.



    ● Whether have enabled DNS server

    As the service providers are different, sometimes DNS server needs configuration.
    You can configure the DNS server through such network connection items as user name, password.
    When you are not sure whether to configure DNS server, consult service provider for more details.

    Remark

    Recognize DNS server via the following methods.
    1. Open Internet Explorer.

    2. Type [https:// (the IP address of web page you want to browse)] in address, and press key Enter.

      e.g.
      • https://211.125.129.204/ (VAIO's supporting web page)
    3. Confirm whether it displays properly.
    Web page displays properly, but DNS server cannot be recognized.



    ● Whether have used proxy server

    Confirm whether proxy server is used in Internet Explorer.
    If you have selected proxy server, close it.


    Reference information
    Using proxy server could cause some web page not display.
    If the above issue appears when proxy server is used, please close it.



    ● Modify the security level of Internet Explorer.

    Enable/disable the following functions in Internet Properties to confirm web page can display properly.
    • Disable content advisor function
      After the content advisor function of Internet Explorer is disabled, confirm whether web page displays properly.
    • Allow Cookie
      After the Cookie of Internet Explorer is allowed, confirm whether web page can display properly.
    • Enable Java program
      After Java program of Internet Explorer is enabled, confirm whether web page can display properly.

      Note:
      The version pre-installed with Windows Vista or being updated to Windows Vista VAIO has not installed Java program.

      When you run Java program on the computer uninstalled with Java, the following information may appear.

      Information:
      [The current web page uses Java program.
      You can obtain Java supporting information from Microsoft supported web page.]

      Install Java program to browse web page.
    • Apply Default Level in Security tab.

      1. Right click the icon of Internet Explorer on desktop, and then click Properties.
        Internet Properties interface appears.
        ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

      2. Click Security tab.

      3. Click icon Internet.
      4. Click Default Level in Security level for this zone.

        ※ If Default Level has been applied, it shows grey and cannot be clicked.

      5. Click OK to close Internet Properties interface.
    • Click Privacy tab and Apply Default in Settings.

      1. Right click the icon of Internet Explorer on desktop, and then click Properties.
        ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

      2. Click Privacy tab.

      3. Apply Default Level in Settings zone.

        ※ If Default Level has been applied, it shows grey and cannot be clicked.

      4. Click OK to close Internet Properties interface.

    • Modify security setting in Advanced.
      1. Right click the icon of Internet Explorer on desktop, and then click Properties.
        ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

      2. Select Advanced tab.

      3. Perform the following setting in Settings.

        • Check Use SSL 2.0 option.
        • Check Use SSL 3.0 option.
        • Clear Use SSL 1.0 option.

      4. Click OKto close Internet Properties interface.
    Reference information
    If web page can display properly after the settings of Cookie, JAVA and content advisor are modified, it proves that the problem exists in the setting of Internet Options.
    If some web page cannot display, modify the settings of Cookie and JAVA to confirm whether web page displays properly.



    ● Change the setting of hardware accelerator to Null

    * Windows XP
    * Windows Vista


    * Windows XP
    1. Right click in the blank place of desktop, and then click Properties.
      Display Properties interface appears.

    2. Click Settings, and then click Advanced.

    3. Click Troubleshoot tab, and change Hardware acceleration to None.

    4. Click OK.


    * Windows Vista

    You cannot modify the setting of Hardware acceleration in Windows Vista.
    Refer to the following information for more details.

    Reference information

    If web page can display properly after hardware accelerator is set to None, it proves that the problem exists in Internet Explorer or soundcard drive.
    Confirm web page can display properly and restore the settings of Internet Properties.



    ● Change the setting of sound playing of Internet Explorer

    Disable Sound playing in Explorer.
    1. Right click the icon of Internet Explorer on desktop, and then click Properties.

      ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

    2. Select Advanced tab.

    3. Uncheck Play sounds in web pages option in Settings.



      ※ Some versions of Internet Explorer displays Play sounds.

    4. Click OK to close Internet Properties interface.

    Reference information
    The sound playing of Internet Explorer may be problematic.
    If the network speed is slow or the processing ability of computer is low, the web page containing BGM files cannot display.


    Note:
    If only a certain web page cannot display, the problem may exist in the settings of web page's proxy server and the constituent files of web page.
    Please consult the administrator.


    ■ Cannot display web page with prefix URL http.

    ● Confirm whether URL is correct
    ● Modify codes
    ● Whether can browse web page with SSL certification
    ● Delete network temporary file, SSL cache and Cookie
    ● Confirm whether the version of Internet Explorer satisfies the requirements of the web page you browse.
    ● Install the important updatings of Windows Update
    ● Whether have enabled Firewall
    ● Whether have enabled the popup window program
    ● Whether have enabled the popup window program
    ● Whether have used proxy server
    ● Change the security setting of Internet Explorer
    ● Confirm the length of license key of Internet Explorer
    ● Change the setting of hardware accelerator to Null
    ● Change the setting of sound playing of Internet Explorer
    ● Register DLL. file
    ● Confirm whether URL is correct

    Confirm whether the URL in Explorer address is correct.
    The URL of web page may be changed. Confirm in the search page.



    ● Modify codes.

    Confirm whether the problem is resolved after codes are modified.
    Regarding how to modify the codes, refer to the following information.


    Reference information
    If the problem is resolved after codes are changed, the problem may be caused by some unavailable codes in web page.
    If a certain web page cannot display, change the codes to confirm whether problem is resolved.



    ● Whether can browse web page with SSL certification

    Whether you can browse web page with SSL certification.



    ● Delete network temporary file, SSL cache and Cookie

    • Delete network temporary file
      Refer to the following solutions for more details.
    • How to delete Cookie?
      Refer to the following solutions for more details.
    • How to delete SSL cache?
      1. Open Internet Explorer, click Internet Options... in Tools menu.

      2. Click Clear SSL State in Content tab.

      3. When The SSL cache was successfully cleared appears, click OK.




    ● Confirm whether the version of Internet Explorer satisfies the requirements of the web page you browse.

    Confirm whether the version of Internet Explorer satisfies the requirements of the web page you browse.
    If the version of Internet Explorer is too low, web page may not be browsed.

    Reference information

    If the version of Internet Explorer does not satisfy the requirements of the web page you browse, the web page cannot display.
    Please update Internet Explorer according to the requirements.
    Users can download Internet Explorer update program from the website of Microsoft.



    ● Install the important updating of Windows Update

    Confirm whether you have installed important updatings of Windows Update.

    ※ When Windows Update interface appears, follow the guidance to operate.

    The interface of Windows Update of Microsoft:
    https://windowsupdate.microsoft.com/



    ● Whether have enabled Firewall

    The firewall of Windows XP, Windows Vista and some anti-virus software may restrict the access to network.

    Computer may be not recognized by network and thus cannot connect to it.
    When you install anti-virus software, confirm whether have disabled the firewall function.

    If the problem is caused by firewall, look up the product manual or consult the software manufacturer for the setting.

    Refer to the information below to confirm whether you enable Windows XP or Windows Vista.



    ● Whether have enabled popup window block program

    Some firewall will stop popup window.
    If this function is opened, the web page containing popup window cannot display.
    Confirm whether you have disabled popup window block program.
    Consult the software manufacturer for more details.



    ● Whether have enabled DNS server

    As the service providers are different, sometimes DNS server needs configuration.
    You can configure the DNS server through such network connection items as user name, password.
    When you are not sure whether to configure DNS server, consult service provider for more details.

    Remark

    You can recognize DNS server via the following methods.
    1. Open Internet Explorer.

    2. Type [https:// (the IP address of web page you want to browse)] in address, and press key Enter.

      e.g.
      • https://211.125.129.204/ (VAIO's supporting web page)
    3. Confirm whether it displays properly.
    When web page displays properly but DNS server cannot be recognized, you have to consult the manufacturer of DNS server.



    ● Whether have used proxy server

    Confirm whether proxy server is used in Internet Explorer.
    If you have selected proxy server, close it.

    Reference information
    Using proxy server could cause some web page not display.
    If the above issue appears when proxy server is used, please close it.



    ● Modify the security level of Internet Explorer.

    Enable/disable the following functions in Internet Properties to confirm web page can display properly.
    • Disable content advisor
      After the content advisor function of Internet Explorer is disabled, confirm whether web page displays properly.
    • Allow Cookie
      After the Cookie function of Internet Explorer is allowed, confirm whether web page can display properly.

    • Enable Java program
      After Java program of Internet Explorer is enabled, confirm whether web page can display properly.

      Note:
      The version pre-installed with Windows Vista or being updated to Windows Vista VAIO has not installed Java program.

      When you run Java program on the computer uninstalled with Java, the following information may appear.

      Information:
      [The current web page uses Java program.
      You can obtain Java supporting information from Microsoft supported web page.]


      Install Java program to browse web page.
    • Apply Default Level in Security tab.

      1. Right click the icon of Internet Explorer on desktop, and then click Properties.
        Internet Properties interface appears.

        ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

      2. Click Security tab.

      3. Click icon Internet.

      4. Click Default Level in Security level for this zone.

        ※ If Default Level has been applied, it shows grey and cannot be clicked.

      5. Click OK to close Internet Properties interface.

    • Click Privacy tab and Apply Default in Settings.

      1. Right click the icon of Internet Explorer on desktop, and then click Properties.

        ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

      2. Click Privacy tab.

      3. Apply Default Level in Settings zone.

        ※ Default Level has been applied, and it shows grey and cannot be clicked.

      4. Click OK to close Internet Properties interface.

    • Modify security setting in Advanced.
      1. Right click the icon of Internet Explorer on desktop, and then click Properties.

        ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

      2. Select Advanced tab.

      3. Perform the following setting in Settings.

        • Check Use SSL 2.0 option.
        • Check Use SSL 3.0 option.
        • Uncheck Use SSL 1.0 option.

      4. Click OK to close Internet Properties interface.
    Reference information
    If web page can display properly after the settings of Cookie, JAVA and content advisor are modified, it proves that the problem exists in the setting of Internet Options.
    If some web page cannot display, modify the settings of Cookie and JAVA to confirm whether web page displays properly.




    ● Confirm the length of license key of Internet Explorer
    1. Click Help in Internet Explorer.

    2. Click About Internet Explorer.
      Confirm the length of license key in the interface of About Internet Explorer.


    Reference
    If the length of license key is 0, reset the length of license key.



    ● Change the setting of hardware accelerator to Null

    * Windows XP
    * Windows Vista


    * Windows XP
    1. Right click in the blank place of desktop, and then click Properties.
      Display Properties interface appears.

    2. Click Settings, and then click Advanced.

    3. Click Troubleshoot tab, and change Hardware acceleration to None.

    4. Click OK.


    * Windows Vista

    Userscannot modify the setting of Hardware acceleration in Windows Vista.
    Refer to the following information for more details.

    Reference information

    If web page can display properly after hardware accelerator is set to None, it proves that the problem exists in Internet Explorer or soundcard drive.

    Confirm web page can display properly and restore the settings of Internet Properties.



    ● Change the setting of sound playing of Internet Explorer

    Disable Sound playing in Explorer.
    1. Right click the icon of Internet Explorer on desktop, and then click Properties.

      ※ Open Internet Properties, click Internet Options... in Tools menu. You can modify the setting in the interface of Internet Options.

    2. Select Advanced tab.

    3. Clear Play sounds in web pages option in Settings.



      ※ Some versions of Internet Explorer displays Play sounds.

    4. Click OK to close Internet Properties interface.

    Reference information
    The sound playing of Internet Explorer may be problematic.
    If the network speed is slow or the processing ability of computer is low, the web page containing BGM files cannot display.



    ● Register .DLL file

    Registering .DLL file may solve the issue.
    Refer to the technical support information of Register.Dll file from Microsoft.

    Article ID 813444
    Revised Date 2007/05/07
    Title HOW TO: How to troubleshoot situations where you cannot complete MSN sign-up or connect to SSL secured (128-Bit) Web sites by using InternEt Explorer in Windows XP
    Link https://support.microsoft.com/kb/813444/en-cn

    Reference information
    If .DLL file is damaged, web page may not display.
    If you add software or peripheral equipment, .DLL file in VAIO Notebook may be changed.
    Confirm the added software and peripheral equipment are compatible with VAIO Notebook.


    Note:
    If only a certain web page cannot display, the problem may exist in the settings of web page's proxy server and the constituent files of web page.
    Consult the network administrator.